suparbajee Terms and Conditions

1General Introduction

suparbajee ("we", "our", or "platform") is an online gaming service that provides live casino, sports betting, slot games, and various other entertainment services for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the suparbajee website, mobile version, and all associated services.

By registering on this platform or using its services, you confirm that you have read, understood, and agreed to abide by these Terms. If you do not agree with any part of these Terms, please refrain from using suparbajee's services.

2Eligibility and Registration

2.1 Age Requirement

suparbajee's services are available only to individuals aged 21 or older. Minors are strictly prohibited from registering or using this platform. By registering, you confirm that you are over 21 years of age. The platform may request supporting documents for age verification at any time.

2.2 Registration Terms

Each user must meet the following conditions at the time of registration:

• Accurate and complete personal information must be provided.
• A valid email address must be used.
• Each individual may open only one account.
• Opening multiple accounts from the same household or the same IP address is prohibited.
• The account must be registered in your own name — accounts under another person's name or a fictitious name are not allowed.

2.3 Identity Verification (KYC)

suparbajee follows an identity verification process to maintain a safe and transparent gaming environment. The platform may request a copy of a national ID card, passport, or driving licence before processing withdrawal requests or whenever necessary. Withdrawals may be placed on hold until the verification process is complete.

3Account Management

3.1 Security and Password

Maintaining the security of your account is your own responsibility. Do not share your account password with anyone. You will be fully responsible for any activity carried out using your login credentials by a third party. If you suspect unauthorised access, notify the suparbajee support team immediately.

3.2 Updating Account Information

It is your responsibility to keep the information stored in your account accurate and up to date. If any details change (such as phone number, email, or payment method), please update your profile or notify the support team as soon as possible. suparbajee will not be responsible for payment delays or rejections caused by incorrect or outdated information.

3.3 Account Suspension and Closure

suparbajee reserves the right to temporarily suspend or permanently close any account at any time, without prior notice, particularly in cases of terms violations. In the event of permanent closure, any remaining valid balance (where applicable) will be refunded, but bonus balance will be cancelled in full.

4Deposits and Withdrawals

4.1 Deposit Rules

The minimum deposit amount at suparbajee is ৳300 (three hundred taka). Currently accepted payment methods are: bKash, Nagad, Rocket, and bank transfer. The balance is credited to your account once the deposit request is successfully verified. suparbajee does not charge any transaction fee for deposits — however, your payment provider may apply a service charge.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 15 minutes to 2 hours. The following conditions must be met for a withdrawal to be completed:

• The account must be fully verified (KYC completed).
• The wagering requirement must be met for any bonus funds.
• The withdrawal method and the deposit method must be the same (where applicable).
• Processing will proceed at normal speed provided there is no active investigation on the account.

4.3 Source of Funds

All funds deposited at suparbajee must come from a legitimate source. Depositing funds connected to money laundering, fraud, or any other illegal activity is strictly prohibited. suparbajee reserves the right to report suspicious transactions to the relevant authorities.

5Bonuses and Promotions

5.1 Welcome Bonus

suparbajee offers new members a 120% first-deposit bonus of up to ৳15,000. A minimum deposit of ৳300 is required to receive this bonus. The bonus amount will never exceed ৳15,000.

For example:

• Deposit ৳1,000 → bonus ৳1,200 → total balance ৳2,200
• Deposit ৳26,000 → bonus ৳15,000 → total balance ৳41,000

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15x (fifteen times). This means you must wager a total of 15 times the bonus amount before the bonus balance can be withdrawn. Bonus funds cannot be withdrawn until the wagering requirement has been met.

5.3 General Bonus Policy

Each promotion has its own terms and conditions. However, the following rules generally apply to all bonuses:

• A bonus is applicable once per account, per household, or per IP address.
• Bonus funds cannot be withdrawn directly — they may only be used for placing bets.
• Unused bonuses will be automatically cancelled after their expiry date.
• Multiple bonuses cannot be used at the same time unless explicitly permitted.

6Gaming Rules

6.1 Fair Play Policy

All games at suparbajee are operated using verified Random Number Generator (RNG) technology, which ensures that every game outcome is completely unbiased and fair. We are committed to ensuring fair play, and game results are never manipulated in any way.

6.2 Technical Issues

If a technical error, connection interruption, or software problem occurs during gameplay, suparbajee is not liable for any resulting loss. In such situations, the platform reserves the right to void or reset game results. Please contact the support team in the event of a technical issue.

6.3 Betting Limits

suparbajee sets minimum and maximum bet amounts for various games. These limits are clearly displayed in the game interface. VIP members may be able to enjoy higher betting limits — contact the support team for details.

7Prohibited Conduct

The following activities are strictly prohibited on suparbajee:

• Abusing the bonus system or obtaining bonuses through multiple accounts.
• Collusion (manipulating a game by coordinating with other players).
• Using automated bots or software to play games.
• Exploiting any technical vulnerability or bug in the platform for personal gain.
• Using the platform for money laundering or fraudulent purposes.
• Operating an account by impersonating another user.
• Falsely presenting yourself as an official or representative of the platform.

8Limitation of Liability

suparbajee provides its services on an "as is" basis. The platform accepts no liability for the following:

• Loss caused by internet disconnection or network issues.
• Loss caused by errors or delays from third-party payment service providers.
• Loss caused by the user's own negligence or failure to maintain account security.
• Unexpected technical outages or force majeure events.
• Expected or unrealised financial gains from gaming.

In the event of any dispute or claim, suparbajee's maximum liability will be limited to the original amount of the transaction in question.

9Privacy and Security

suparbajee places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep all data transmission secure. Full details of how personal information is collected, stored, and used can be found on our Privacy Policy page, which forms an integral part of these Terms.

suparbajee never sells users' personal information to third parties. However, information may be provided to the relevant authorities to meet legal obligations or in connection with fraud investigations.

10Intellectual Property

All content published on the suparbajee website — including logos, designs, game graphics, text, software, and code — is protected by the intellectual property rights of suparbajee or the respective game providers. Users may use the platform for personal and non-commercial purposes. Copying, modifying, distributing, or using any part of the platform for commercial purposes is prohibited without explicit written permission.

11Changes to Terms and Termination of Services

11.1 Changes to Terms

suparbajee reserves the right to change, amend, or update these Terms at any time. For significant changes, a notice will be sent to the registered email address or posted on the platform. Continuing to use the platform after changes take effect will be considered acceptance of the new Terms.

11.2 Changes to and Termination of Services

suparbajee reserves the right to add, modify, or discontinue any service, game, or section. Services may be suspended temporarily or permanently, with prior notice or, in urgent situations, without prior notice.

12Dispute Resolution

For any dispute or complaint relating to the use of the platform, you must first attempt to resolve the matter through discussion with the suparbajee support team. After a complaint is raised, the support team will review the matter within a reasonable time and attempt to provide a resolution.

During the dispute resolution process, the user may be required to provide relevant screenshots, transaction IDs, or other evidence. suparbajee's decision will be considered final and binding on all parties.

13Contact

For any questions, comments, or concerns regarding these terms, please contact our support team:

• 24/7 Live Chat — Instant support in Bengali
• Email: [email protected]

To learn more about responsible gaming, visit our Responsible Gaming page. For general information about all pages and services on the site, visit our About Us page.